How do credits work?
What a credit is, what spends one, and what happens when you run out.
Credits are how NEOFind meters the actions that cost us money to perform — revealing a candidate's contact details, exporting a list, sending outreach. Searching does not use credits.
One balance, not several
Your account has a single pool of credits. There is no separate allowance for contacts and exports — every action draws from the same balance, so you decide how to spend it. A month spent mostly sourcing and a month spent mostly on outreach both work without you having to plan the split in advance.
Your balance resets at the start of each billing period. Unused credits do not carry over.
What each plan includes
| Plan | Credits per seat, per month |
|---|---|
| Free | 50 |
| Starter | 500 |
| Growth | 2,000 |
| Business | Set by your contract |
On Growth, each additional seat adds its own 2,000 credits to the shared pool.
What spends a credit
| Action | Credits |
|---|---|
| Reveal an email address | 1 |
| Reveal a phone number | 1 |
| Reveal both at once | 2 |
| View a candidate profile | 1 |
| Export a contact | 1 |
| Send an outreach email | 1 |
| Deep verification (agent autopilot) | 5 |
Running a search, shortlisting, and inviting a colleague are all free.
Viewing a profile is charged once per candidate — re-opening the same person later is free, including from a different search.
Note Revealing the same candidate twice never costs twice. Once a contact is revealed it stays revealed on your account, so finding that person again through a different search costs nothing.
When you run out
Actions that need credits stop working; searching, shortlists and everything already revealed stay available. You have three options:
- Wait for the reset at the start of your next billing period.
- Upgrade your plan — see How can I upgrade my plan?.
Credits are prorated when you upgrade mid-cycle.
- Add a seat on Growth, which adds that seat's credits immediately.
Limits
- Credits do not roll over between periods.
- Credits are pooled across your organisation, not reserved per member — one person
can spend the team's balance. If that matters to you, tell us; it is on the roadmap.
- A reveal that finds no contact details still costs a credit, because the lookup is
performed either way. If you think a reveal returned nothing in error, contact support and we will refund it.
Related
Still need help? Email support@neofind.ai or use the in-app chat. See Contact support.
Last updated 2026-08-11
Still need help?
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