How do I update my payment method?

Billing is handled through Stripe. Admins only.

Steps

1. Open Billing from your profile menu, bottom left.
2. Select Manage billing. This opens the Stripe billing portal.
3. Update your card, billing address or company details there.
4. Close the portal to return to NEOFind.

Changes apply to your next invoice immediately — there's nothing to save on the NEOFind side.

Invoices

Past invoices are in the same Stripe portal, under Invoice history. Each one can be downloaded as a PDF with your company details on it.

Note If a renewal has already failed, updating the card does not always retry the charge straight away. If access is still restricted an hour after updating, contact us and we'll trigger the retry.

Cancelling

The Stripe portal also handles cancellation. Your plan stays active until the end of the period you've paid for; after that the account moves to Free. Your projects, shortlists and revealed contacts are kept.

Related

• How can I upgrade my plan?
• What do I get on the free plan?

Still need help? Email support@neofind.ai or use the in-app chat.