I can’t log in

Most login problems come down to being signed in with a different email than the one on your account.

Check which account you're using

NEOFind supports both Google sign-in and email. If you first signed up with Google and later tried an email and password — or the reverse — you may be creating a second, empty account rather than reaching your existing one.

1. Try the method you used originally.
2. If you're not sure, try Google sign-in first.

Reset your password

1. On the login page, select Forgot password.
2. Enter the email address on your account.
3. Follow the link in the email that arrives.

If no email arrives within a few minutes, check spam, then confirm you typed the address that's actually on the account.

Still not working

1. Clear your browser cache and cookies.
2. Try an incognito or private window.
3. Try a different browser.
4. If you use a password manager, type the credentials manually.

Note If you have both a personal and a work account, your browser will often sign you into whichever it saved first, and the account will look empty rather than showing an error. An incognito window is the quickest way to rule this out.

What to send us

If none of that works, email support@neofind.ai with:

• The email address on the account
• Whether you sign in with Google or with a password
• Any error message, word for word

Related

• How do I add someone to my team?

Still need help? Email support@neofind.ai or use the in-app chat.